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10% off all Orders PLUS Free Shipping Over $99*

*Please note, our "Free Shipping on orders over $99 up to 30 lbs" offer is valid only for Economy Shipping within the 48 contiguous states. Order total excludes taxes, shipping & handling charges, and processing fees. For all orders that are 30 pounds or over, a nominal charge of $.39/lb will be added to your order for Economy shipping. Please note that due to carrier restrictions, some products shipping to the 48 contiguous states must be sent via Ground Shipping and are not available for Economy Shipping (we unfortunately cannot include these in any shipping promotion). Reduced shipping offer does not apply to over-sized products requiring Motor Freight delivery.

HorseSupplies.com Shipping Information

Our HorseSupplies.com team wants to make sure it is easy for you to buy any product you need to make yourself (and your horse) happy. We can help you with ordering, payment, tracking a package or any other information you may need. Please check below for answers to many common questions.

Shipping & Delivery Information  
General Info
What are the shipping options for my order?
What is the free shipping policy?
How is the shipping weight charge calculated for my order?
What is an Oversize charge?
What are the weight and size limits for shipping?
What happens when I order a heavy or bulky item?
Can I ship my order to Alaska or Hawaii?
Can I ship my order to Canada?
Can I ship my order internationally?
Must I sign for my delivery?
May I choose my shipping carrier?
Who do I call if my merchandise arrives broken or damaged from the carrier?
Is expedited shipping available on all products?
Why does "Next Day" or "2nd Day" deliveries sometimes take longer than that to arrive?
Are there any shipping restrictions based on delivery location?

Return Policy 
How long will it take for me to receive a credit once I return an item?
What is your return policy?
Will I be reimbursed for my return shipping costs?
How do I report a damaged or defective product?
Can you replace my order?
Are there any promotional exclusions?

Customer Service Center
Speak directly with a Customer Service specialist
Email: Click here to contact us
Phone: 1.855.264.0246

Customer Care Service Hours:
Monday - Friday: 8 a.m. ET - 6 p.m. ET

Frequently Asked Questions

Ordering

How can I pay for my order? What payment methods do you accept?  

We accept the following credit cards for online or phone purchases:

  • American Express
  • Discover
  • MasterCard
  • Visa.

At this time we do not accept any additional payment methods.

For phone orders we accept we also offer a Check by Phone payment option.
Please note: Orders placed using the Check by Phone option may be delayed one business day due to processing time. Orders placed with credit cards will be processed immediately.

If you have any questions, please call Customer Service at: 1.855.264.0246
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Can I track my order online?
 
You may track your order by accessing your online account and viewing the order status and tracking information in the order history details. Once the order ships, a Shipping Confirmation e-mail is sent to you with the order details and tracking number. Economy shipping orders cannot be tracked.
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Must I pay sales tax?  
We are required to collect sales tax for orders delivered in the states we are located; *PA, *MO, and *NY. States marked with an asterisk requires us to also collect tax on shipping & handling charges too.

We recommend you check your state's tax regulations for online purchases, as horsesupplies.com is not responsible for individual state sales tax collection except as noted above.
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How long will it take my order to arrive? 
Delivery times are dependent upon product, inventory status and delivery method. Typically, orders will arrive to your home within 7-10 business days. Items shipping via common carrier can take up to three weeks to arrive. Exceptions are communicated on the product information page and in your shopping cart. In rare instances, when an in-stock item becomes unavailable after you have placed an order, you will be notified via e-mail.
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What delivery area is covered by HorseSupplies.com?  
We gladly ship within the 50 United States, APO/FPO addresses (USPS Priority Mail only), Canada, Guam, PO Boxes, Puerto Rico and the Virgin Islands. Delivery option restrictions by location apply.
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How can I review order details?  
Registered users can log into their account and view the order history and details of any online order.
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What is a backorder?  
A product is labeled as backordered when it is out of stock. You may still order the item, and it will be shipped to you as soon as it becomes available. The estimated arrival date to the HorseSupplies.com distribution center is communicated on the product's information page and in the shopping cart. You will receive periodic emails regarding the backorder status.
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What items can be backordered?  
Backorders are accepted on most items costing $15 or more.
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Did you receive my order? 
When you order on HorseSupplies.com, an Order Confirmation email is sent to you within 24 hours.
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Can I change or cancel my order?  
You may change or cancel your order if it hasn't been processed. Simply call Customer Service at 1.855.264.0246.
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Shipping & Delivery

General Info  
Shipments are delivered Monday through Friday. To get rates or location availability; please call customer service at 1.855.264.0246.

Delivery times may vary as orders maybe ship from more than one location and certain items could take up to 3 weeks for delivery. Item delivery times quoted are to metropolitan areas and shipments to remote locations may also take longer. Prices and terms are subject to change without notice.
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Green Shipping
In our continued effort to minimize waste and lessen our impact on the environment, please note that your order may arrive in a slightly used shipping box.
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Items Ship Separately
Please note that item(s) may ship separately from other locations and/or ship in separate boxes. For example, large heavy items will not ship with a light bulb. So if your purchasing items that are not friendly shipping together, you will receive the balances of your order in separate boxes.
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What are the shipping options for my order?  

Shipping Method

Estimated Delivery Time

Economy Shipping*

7-10 Business Days

Ground

2-6 Business Days

3 Day Shipping

3 Business Days

2nd Day Air

2 Business Days

Next Day Air

1 Business Day

Priority Mail*

7-10 Business Days

*Please note Economy shipping may utilize USPS for final delivery.
*Orders to APO/PPO, PO Box, Guam, Puerto Rico and the Virgin Islands ship Priority Mail. 
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What is the Free Shipping Policy? 
*Free Economy Shipping applies to select items at HorseSupplies.com as indicated on the product description page. Look for the “FREE SHIPPING!” on qualifying item product pages. Additional exclusions may apply for excessively heavy or large items and will be noted during checkout. Offer valid only for orders shipped within the contiguous 48 U.S. states. May not be valid with any other discount or offer. Terms and conditions of this offer are subject to change at the sole discretion of HorseSupplies.com.
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How is the shipping weight charge calculated for my order?  
Shipping costs are calculated based on the total weight of items in your order and the shipping method selected. Total shipping charges will automatically display on the Checkout page before you submit your order for completion. For all orders 30lbs and over, freight charges of $.39/lb will apply.

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What is an Oversize charge? 
Products that are considered to be oversized due to the weight or dimensions of the shipping box will be shipped by Economy or Ground per requirements of the shipping service provider. An additional charge per oversized item will be added to the shipping charges due to the increase in cost by the shipping service provider for larger or heavier items.
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What are the weight and size limits for shipping? 
There are no limits to the total weight of your shipment or the total number of packages in your shipment. We reserve the right to ship orders over 200 lbs. via motor freight. A member of our customer service team will contact you with a quote for accurate freight costs.

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What happens when I order a heavy or bulky item? 
Certain products can only be delivered by truck. Online these products will be identified on the product page as "Shipping restrictions apply - Truck Only". Your order will be processed, but placed on "HOLD" and a Customer Care representative will call you with an estimate of freight cost. Please allow additional time to process your order and scheduled delivery. Shipping service provider delivery dates may vary by region.
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Can I ship my order to Alaska or Hawaii? 
Yes. A $29.95 fee will apply in addition to the shipping charges. Please note that shipping times to Alaska and Hawaii will take longer than what's noted in the chart above. Shipping charges to Alaska and Hawaii are a result of increased cost from the shipping service provider. Economy shipping is not an option for Alaska and Hawaii. Orders to Alaska and Hawaii can only ship Ground, 2nd Day and Next Day Air.  
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Can I ship my order to Canada? 

We make placing orders for delivery to Canada quick and easy!

Select items marked with "Ships to Canada" messaging and process your order as you normally would. Any additional charges will be calculated in your Billing Summary Page.  If you have any questions please contact us online or call us at 1.855.264.0246.

Canadian Shipping & Sales Policies

Only items eligible for Canadian Shipping will be allowed to be shipped to a Canadian shipping address.

  • You will receive alerts during your checkout process, if specific items are restricted from Canadian shipping.
  • Please remove these restricted items in order to successfully complete your transaction.
Cost for Canadian Shipping
  • Base Shipping Charge = $32.00 (includes Shipping, Customs Fees, and Duties.)
  • Per Pound Charge= $0.75 per pound
If you have additional questions regarding Canadian Shipping, please contact Customer Service at 1.855.264.0246.
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Can I ship my order internationally? 
HorseSupplies.com is happy to accept orders from friends around the globe. Please call our expert sales reps at 1.855.264.0246 to assist you with your order. Please note that at this time we can only accept international orders in excess of $150.00. Also note that select product lines may not be available for sale internationally and shipping rates and fees will vary depending on the delivery address of your order. Our sales rep will be able to provide you with additional information when you call to place your order.

Items from HorseSupplies.com can be shipped to several international regions, but cannot be shipped to Africa, Island Nations, Israel, Latin America, or the Middle East.

Your packages may be subject to the customs fees and import duties of the country to which your order is shipped. These charges are always the recipient's responsibility. For further details, read about Restrictions (which apply to all international shipments) and Import Fees Deposits.

Restrictions
Some items sold by HorseSupplies.com cannot be shipped internationally due to import restrictions or size; for example pet food and products containing animal by-products cannot be shipped internationally.

Limitations
For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for ensuring that the product can be lawfully imported to the destination country. When ordering from HorseSupplies.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

Customs, Duties, and Taxes
Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

 

Must I sign for my delivery? 
Signature is required for Motor Freight; however, signature is not required for other shipping methods. Thorough inspection must be made upon delivery and all damage noted on the delivery receipt. If an item is damaged, delivery should be refused and HorseSupplies.com must be notified immediately. You must save all shipping and merchandise packaging.
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May I choose my shipping carrier? 
No. You may choose only the delivery method.
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Who do I call if my merchandise arrives broken or damaged from the carrier? 
If your order is broken or damaged, refuse delivery (if possible) and call Customer Service at 1.855.264.0246. You must save all shipping and merchandise packaging.
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Is expedited shipping available on all products? 
Expedited shipping is only available on those products that can be air shipped in accordance with shipping service provider requirements. Products exceeding weight or girth limits and products falling under the hazardous materials (hazmat) guidelines for dangerous materials cannot be expedited. These products are duly noted on the product information page.
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Why does "Next Day", "2nd Day" or "3 Day Shipping" deliveries sometimes take longer than that to arrive? 
Next Day, 2nd Day Air and 3 Day Shipping orders placed after 2 p.m. Eastern Time will not be shipped until the following business day. Next day air packages arrive by end of day on the first full business day after shipment, 2nd Day Air packages arrive the second full business day after shipment and 3 Day Shipping packages arrive the third full business day after shipment.

Placing your order very late in the day, after the shipping service provider has picked up their last shipment, is one factor that can affect shipping time. As a rule, you can expect orders shipped Next Day to take 2-3 business days to arrive, orders shipped 2nd Day to arrive within 3-4 business days and orders shipped 3 Day Shipping to arrive within 4-5 business days.
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Are there any shipping restrictions based on delivery location? 
*Economy shipping available only to the 48 contiguous United States. Some restrictions and charges may apply.

*Ground shipping available to the entire United States and most Canadian provinces. Some restrictions and charges may apply.

*Air shipments (2nd Day and Next Day) available to the 50 United States. Some restrictions and charges may apply.

*Orders shipping to APO/FPO, P.O. Box, Puerto Rico, Guam and the Virgin Islands will ship USPS Priority Mail service. Some restrictions and charges may apply.

California Only - Pesticide Sale Restriction

A pesticide is any substance intended to control, destroy, repel, or attract a pest. Any living organism that causes damage, economic loss, transmits or produces disease may be the target pest. Pests can be animals, insects, unwanted plants and weeds, or microorganisms such as plant diseases, viruses or bacteria. Before being sold or used in California, all pesticides must be registered with both the U.S. Environmental Protection Agency and the California Department of Pesticide Regulation (DPR). Pesticide products typically sold in retail stores include: Algaecides, Fungicides, Herbicides, Insecticides, Rodent Poison, Repellants and Disinfectants & Sanitizers.  If a product fails to meet California use requirement, HoresSupplies.com will restrict product shipment to comply with California state law.

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Return Policy

How long will it take for me to receive a credit once I return an item?  
We administer return credits within 48 hours after the product is received in our return center.
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What is your return policy? 
View our complete Return Policy.
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Will I be reimbursed for my return shipping costs? 
HorseSupplies.com does not reimburse return shipping for products returned for reasons that are not the fault of HorseSupplies.com.
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How do I report a damaged or defective product?  
Call Customer Service at 1.855.264.0246 immediately upon discovering any damaged or defective item. You must save all shipping and merchandise packaging.
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Can you replace my order? 
Yes, depending on the availability of the items. Call Customer Service at 1.855.264.0246.
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Are there any promotional exclusions?  
Promotional shipping offers cannot be applied to orders being shipped via Air (Next Day or Second Day). All offers are while supplies last and may not be combined with any other promotional offers or discounts or applied to previous or Business to Business orders.

Promotional discounts that apply to the order total will be reflected at checkout. Order total excludes taxes, shipping & handling charges, processing fees and the purchase of gift certificates. Due to manufacturer guidelines and the low prices we have on all products, clippers, clipper blades, and certain other products are excluded from promotional discounts. Due to market changes or circumstances beyond our control, all prices are subject to change without notice. We are not responsible for any typographical errors.
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