| We want to be sure your HorseSupplies.com shopping experience is both easy and enjoyable. If you are not completely satisfied with an item, you may return it within 30 days of receiving package.
The returned item must be new, unused, in its original condition and must include all parts, accessories and packaging. Call us at 1.855.264.0246 to obtain a Return Authorization Number (RA#) and shipping instructions. Please include a copy of the original invoice with your return and write your RA# visibly on the outside of the shipping package and on the packing slip. Please tell us why you are returning our product, this will help us continue to improve our service.
Return shipping costs are non-refundable, unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.). For your protection, we encourage you to send your return prepaid via UPS or FedEx. We do not accept COD. Save your shipping receipt and tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company.
When requesting a refund, your original credit card will be credited once your return is processed. If you paid by check, your account will be credited. If using a prepaid gift card such as Visa, Master card, American express, please retain to ensure proper credit. When exchanging an item, you will see a credit to your original pay method for the returned item and a charge for the new item, plus shipping and handling.
Missing, Damaged, Defective or Incorrect Item Sent Return Policy
If an item is missing, damaged, defective or incorrect, you must contact us by phone or email within 30 days upon receipt of the package so that our customer care specialists can explain what steps need to be taken. After 30 days, you must contact the manufacturer about defective or damaged merchandise.
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| *Please Note: |
Items may be subject to a 10% handling and restocking fee. Due to safety standards and other regulations, we cannot accept returns for the following categories: DVDs, CDs, Books, Maps, Computer Software, Bits, Undergarments, Food Items, Supplements, Dewormer, Flea and Tick Topical Treatments, Special Orders (non-stock or large quantities of in-stock items), Discontinued Items and other select products. Personalized items cannot be exchanged or returned unless there was an error on our part (damaged, defective, wrong item sent, etc.) |
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| Service Policy
At HorseSupplies.com, we are committed to providing you with competitive prices. Due to market changes, prices are subject to change without notice. Some products will be excluded from discounts due to manufacturer guidelines. All item(s) sold with a quantity discount and returned, may be charged at the original sale price if item(s) purchased fail to qualify for the quantity discount. If you have any questions, please call our customer service department at 1.855.264.0246. We are not responsible for typographical errors or omissions. Due to circumstances beyond our control, all products may not be available all the time. We will occasionally make our mailing list of names and addresses available to carefully selected companies whose products might be of interest to you. If you prefer not to receive such mailings, please call our customer service department at 1.855.264.0246.
Saddle Policy
If a saddle does not fit the horse or rider the saddle must be returned unused. When fitting a saddle for your horse please use a clean blanket or towel before placing on your horse’s back. Unfortunately saddles that have been used for riding are not considered new and cannot be returned.
Bits
Bits that have been placed in a horse’s mouth may not be returned due to health concerns and some state laws. We recommend comparing the newly purchased bit to a bit already in use for fit.
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