How can we help you is focused on providing exceptional service to our customers (and their horses of course!). We hope you can find all of the information here that you need to make your shopping experience easy and pleasurable. If you need additional assistance please contact us directly and we will do our best to help you quickly. Thank you for spending time with us today.

Ordering & Payment
Shipping & Delivery
Order Status & Tracking
Your Account
Terms & Conditions
Contact Us
Our Customer Care team is available to help you track orders, update your account information, process a return, and more. You can reach us however is easiest:

Click here to contact us online

Customer Care Service Phone: 1-855-264-0246
Sales Center Phone: 1-855-264-0246

Customer Care Service Hours:
Monday - Friday: 8 a.m. ET - 6 p.m. ET
Saturday: Closed
Sunday: Closed 
Automated Order Status: 24 hours a day, 7 days a week

Sales Center Service Hours:
Monday - Friday: 8 a.m. ET - 6 p.m. ET
Saturday: 8:30 a.m. ET - 5 p.m. ET 
Sunday: Closed
The Fine Print
Please remember that any special promotional shipping offers cannot be applied to orders being shipped via Ground or Expedited Air Service (Next Day or Second Day). All offers are while supplies last and may not be applied to other promotional offers or discounts, previous orders or to Business to Business orders.
Promotional discounts that apply to the order total will be reflected at checkout. Order total excludes taxes, shipping and handling charges, processing fees and the purchase of gift certificates. Clippers, clipper blades, and certain other products are excluded from promotional discounts due to manufacturer guidelines (sorry!). All prices are subject to change without notice. We are not responsible for typographical errors.

Website Accessibility strives to make our website accessible. is committed to diversity, inclusion, and meeting the needs of all of our customers, including those with disabilities. We are continually improving our website to comply with the accessibility guidelines in WCAG 2.0 AA. Further accessibility efforts are under way and we continue to update our website to improve accessibility. In the meantime, if the format of any material on our web pages interferes with your ability to access the information, please contact us to request assistance or if you have questions or comments about our web sites’ accessibility. Please call 1.855.264.0246 or submit an inquiry here.
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